Situational Judgement Tests: Guide & Free SJT Practice Test (2023)
Last updated 22/02/2023
A Situational Judgement Test, also known as an SJT, features a series of scenarios that you may encounter in a place of work and presents you with questions to see how you’ll react. The scenarios are descriptions of a work problem or critical situation that relates to the job you are applying for.
Situational Judgement Tests measure effectiveness in relation to elements of social functioning, including interpersonal skills, conflict management, negotiation skills, problem-solving ability, cultural awareness, and enabling teamwork. SJTs are often used as measures of leadership and managerial proficiencies.
Given the fact that there is no clear indication on which is the right answer for each SJT question and given that companies can change the test to fit their specific needs, it is highly difficult for test-takers to know how to approach this exam. That is where our team of Situational Judgement Test experts at PrepTerminal come in.
PrepTerminal’s Situational Judgement Test Prep Course features comprehensive study guides, video guides, practice questions, full practice tests, and more.
Take a Free Practice Situational Judgement Test
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Question 1 of 10
1. Question
You work in an electronics store. While going about your day, a customer shows up and asks that you show him to the laptop models that are available. After going through the items, he takes an interest in an expensive model which is on sale and tells you that he will return the following week once he receives his salary. Unfortunately, the sale ends in two days.
A Thank the customer for their interest but mention that the sale will end soon. B Tell the customer of the sale but assure them that there are other cheaper models with near-similar specs that they can choose from during the sale. C Thank the customer for their interest and tell them that you look forward to their return. Do not mention the sale however. D Tell the customer of the sale and encourage them to make an earlier purchase if possible so that they can take advantage of the sale. CorrectIncorrect -
Question 2 of 10
2. Question
You work on inbound calls for a famous tech support company. You pick up a call from a customer that sounds highly annoyed, if not already irate, and immediately says that he has been waiting to speak with a customer representative for almost half an hour now.
A Apologize then immediately ask what issue or problem he is experiencing. B Apologize to the customer for the wait and suggest that he attempts his calls during non-peak hours so that his inquiries will be tended to promptly. C Apologize to the customer for the long wait and assure them that you are fully committed to resolving their issues or inquiries before asking about the problem that they are encountering D Apologize to the customer and tell him that you understand what he feels but mention that talking with that attitude will get you nowhere. CorrectIncorrect -
Question 3 of 10
3. Question
As you’re about to enjoy your lunch so that you can meet up with an important client of yours, a coworker comes up to you and asks you if you could help them as they couldn’t get their computer unit to work for some reason.
A Take a moment of your time to help them get their computer to work. B Explain to your coworker that you have an important meeting to go to and you really need to eat your lunch. C Have someone else assist your coworker with their computer problems since if they can’t fix it themselves then how much better can you do? D Tell your coworker to contact the IT officer of the officer to check their computer instead. CorrectIncorrect -
Question 4 of 10
4. Question
You are a new hire of a company. Upon being given your workstation, you discover that the program that you use for work is that of a newer version and thus has a lot of changes and features that you are not familiar with. Although you want to ask your coworkers for help, they all seem very busy with their own tasks.
A Try to work as normally as you can with only the features that you are familiar with. B Try to work on your tasks, only ask for help when something bad happens or you encounter an error or activate a feature that you are not familiar with. C Request the help of a more experienced coworker for a quick crash course on the software. D Ask your manager or supervisor if they can provide a manual on the software because you are not familiar with the newer features of the program. CorrectIncorrect -
Question 5 of 10
5. Question
Your company managed to secure a huge contract with a well-known client to make their newest flagship product. A few weeks later, the client suddenly sends you an updated design and additional instructions on how their product should be made after they discovered a major flaw in the initial design. When asked, they state that they intend to keep the original release date of the product. Although this seems feasible since you are still at the early stages of production, this would require your employees to work extra hours to make up for the lost progress, something that they may not be happy about.
A Tell your employees of this development but assure them that they will be properly compensated for their work. B Contact the client and ask if they can give an extension to the project to make up for the lost progress. C Tell your employees of this development and say that you can’t do anything about it. D Recommend to your company that that part of the production be outsourced. CorrectIncorrect -
Question 6 of 10
6. Question
An employee approached you with a situation. Apparently, a new client that they had managed to secure a contract with has yet to pay the invoice that was sent to them despite the successful delivery of products to them in addition to the services rendered for them. Upon contacting one of the managers personally, they apologize and promises to settle their arrears soon. When pressed for more details, they confess that they are experiencing financial troubles as of late and may be unable to pay their obligations to your company immediately.
A Pressure them into paying and warn them that there will be legal repercussions if they delay payment even more. B Go to your legal team and see if you can pressure the client into paying. C Offer to make a new invoice where you separate the payment for the products and services so that it will be easier for them to pay. D Tell them that you hope that they’ll get out of their financial troubles soon, and make a mental note to tell all your employees never do business with this client again. CorrectIncorrect -
Question 7 of 10
7. Question
You and your team managed to catch the interest of a potential client that could give your company fame if you manage to impress him with a good sales pitch. As a result, you had booked the conference room of your company for you and your team to use for the pitch. However, due to a glitch in the system, the conference room was double booked. Another team had also booked the conference room but with a client of lesser renown. Both meetings are scheduled on the same day and on the same hour, what should you do?
A Let go of the booking of the conference room, find a better place to do your sales pitch. B Tell the other team to find another conference room or to let you use the conference room first as your client has higher priority than theirs. C Allow the other team to do their presentation or sales pitch first. This will allow you more time to prepare and perhaps invite the client to lunch first to get on their good side. D Call a meeting with the manager of the other team and see if you can come with a compromise or who can use the conference room first for their respective presentations. CorrectIncorrect -
Question 8 of 10
8. Question
You work in a construction company. As you are looking over the work that your employees have done, you notice that one of your new hires cut some materials too short. After asking your foreman about this and he revealed that the new employee has trouble with finding out how to do proper measurements.
A Have the foreman or an experienced employee take a bit of his time to teach the new hire how to measure and cut materials correctly. B Stop the new hire from doing his current task and have him do something else. C Have the new hire stop what he’s doing and have him go through a training course until he knows how to properly do things. D Scold the new hire and warn him not to make any more mistakes or else you’ll have his salary deducted from how many materials he wasted. CorrectIncorrect -
Question 9 of 10
9. Question
You work in a logistics company. One day, one of your clerks approached you and asked if you could let him become a truck driver of the company as he’s gotten tired of sitting in an office all day processing papers and orders. Although you’re inclined to let him do so, he has been one of your most reliable clerks for a number of years now.
A Tell him that although he may find his tasks monotonous, he actually contributes greatly to the company and that he should stay as a clerk. B Allow him to try and be a truck driver but tell him that he will need to prove that he’s qualified for the job. C Allow him to become a truck driver but request for him to wait until you can find someone to take over his position. D Discourage him from doing so by pointing out that he doesn’t even have the necessary training or experience for the job. CorrectIncorrect -
Question 10 of 10
10. Question
You are tasked with finding who can be promoted from the ranks to fill the position of senior marketing agent after the previous employee finally decided to retire. You’ve tasked your assistant to make a shortlist of those who meet your requirements. Upon being given the list, you see that only two people got in. One is a rather new employee but has been bringing in a lot of long-term clients while the other is an experienced employee that only brings in short-term clients but is able to sell contracts at higher prices, leading to more profits in the short-term. When you asked your assistant on what separates these two even more, they stated that the new employee is friendly and popular with the staff while the older one has a lot of enemies in the company with how standoffish and cocky their attitude is.
A Choose to promote the new employee. Although their contracts and clients do not pay as much as the experienced one, at least you’ll be able to keep good morale in the office. B Choose to promote the experienced employee. Sure, the staff might not like it, but you trust that their professionalism will not let their feelings get in the way of their work. C Choose to do an evaluation of their performance for the next month, promote whoever does better than the other. D See if you can find someone else that’s better by posting the vacant position on job sites, allowing you to show impartiality between the two employees. CorrectIncorrect
What Situational Judgement Tests Assess
Situational Judgement Tests measure your ability to select the most appropriate action in workplace scenarios. These assessments are created to determine how you may handle situations that could arise in the job role you are applying for.
For each scenario, a number of possible responses, or actions, are given. There are typically around 4 or 5 responses but this can vary. It is the test-taker’s task to select between these possible responses and decide which is the best course of action to take. Thus, which action they would most likely take if they were presented with this situation in real life.
Situational Judgement Tests, thus determine behavioral tendencies and assess how the candidate will behave in a given situation.
Although it may be difficult to believe, each Situational Judgement Test is different, or rather, unique, depending on the industry and employer that you are applying to work with.
Sometimes known or called as the ‘Entry-level SJT’, the questions here will be tailored to mimic situations that are likely to be encountered in customer service or entry-level jobs.
For larger companies, all the questions included in this Situational Judgement Test will have them tailored to always be that of the position that the candidate is applying for.
For others, however, the questions will generally be on customer service-related situations that are not exclusive to the industry that the company is in. This means you may encounter an Situational Judgement Test question where you will be put in the shoes of a boutique employee even if you are applying for a call-center job.
In this situational test, the company will see just what kind of employee you are when interacting with customers and what sort of solutions do you prefer when a conflict or misunderstanding occurs.
Some of these choices will be geared to accommodating the customer while others will be more towards upholding company or store policy.
Like the customer service Situational Judgement Test test type shared above, the questions here will be tailored to mimic situations that are likely to be encountered by those who are applying for a supervisor position in the company that they are interested in.
For larger companies, all the questions included in this Situational Judgement Test will have them tailored to always be that of the position that the candidate is applying for.
For others, however, the questions will generally be on supervisor-related situations that are not exclusive to the industry that the company is in. This means you may encounter an SJT question where you will be put in the shoes of a boutique employee even if you are applying for a supervisor position at a call center.
In this situational test, the company will see just what kind of employee you are when interacting with workers whose positions are under your authority and what sort of solutions do you prefer when a conflict or misunderstanding occurs.
Some of these choices will be geared to accommodating the needs of the employee while others will be more towards upholding company policy or giving priority to what the customer wants.
Like the previous SJT types mentioned above, the questions here will be tailored to mimic situations that are likely to be encountered by those who are applying for a managerial position in the company that they are interested in.
For larger companies, all the questions included in this Situational Judgement Test will have them tailored to always be that of the position that the candidate is applying for.
For others, however, the questions will generally be on managerial-related situations that are not exclusive to the industry that the company is in. This means you may encounter an Situational Judgement Test question where you will be put in the shoes of a boutique manager even if you are applying for a managerial position at a call center.
In this situational test, the company will see just what kind of employee you are if you have the duties and responsibilities of a manager and how will you handle employee-and-employee, employee-and-customer, company-and-employee, and company-and-company conflict or misunderstanding occurs and what sort of solutions do you prefer to resolve this.
Some of these choices will be geared to accommodating the needs of the employee while others will be more towards upholding company policy.
Unlike the previously mentioned SJTs, the questions here will be focused on situations that will test your interpersonal skills regardless of position.
This means that the situations will be more centered on interpersonal skills-related problems such as having a misunderstanding between you and a fellow employee, a customer, or someone from a rival company and how you should act in public or during a meeting.
For some larger companies, all the questions included in this situational judgement test will have them tailored to always be that of the position that the candidate is applying for.
For others, however, there is no need to further specialize the questions or the answers unless conflict-management is part of the job or industry and they need to make sure that the applicant has the necessary skills to handle the pressure despite the customer getting angry and raising their voice at them.
Generally, however, the company that utilizes this SJT merely wants to confirm that the applicant has the minimum interpersonal skills to function as an employee of theirs.
Situational Judgement Test Question Types
The abilities and skills the SJT assesses are known as Competencies. These can be divided into 2 areas: Core competencies and Secondary competencies.
The core competencies generally include:
- Cognitive ability
- Social intelligence
- Job-related knowledge and skills
- In managerial Situational Judgement Test leadership skills are also considered
Secondary competencies are, put simply, practical skills, personality characteristics and abilities that are linked to various core competencies. For example, social intelligence involves working as a team, and supporting and motivating others. Whereas, cognitive abilities involve prioritizing tasks planning and problem solving.
Thus, you can anticipate that each scenario on the assessment will test you on one core competency and will examine you on at least one secondary competency.
What your Potential Employers will See in your SJT Results
Employers use Situational Judgement Tests to:
- See how you could respond to real challenges and situations in a given job role
- Understand just how effective your judgement is
- Provide you with insight into the situations and demands you would potentially be confronted with when on the job
The results from Situational Judgement Tests are typically used in conjunction with information from other activities and tools, including assessment exercises and interview, and application forms. These other tools can give you the opportunity to elaborate on and make comments in relation to your answers to the SJT.
Situational Judgement Test Format and Scoring System
To date, there are four ways to take or administer the SJT, namely: pen-and-paper test, text-based computer test, video clips coupled with text-based choices, and animated simulations with text-based choices.
Most SJT tests do not have a time-limit, and that said, you are instructed to answer honestly.
However, you are not typically expected to take too long answering each question or situation but the typical situational judgement test usually contains guidelines for how long it should take.
Most companies require the applicants to answer 20 scenarios within 30 minutes so there is a need for candidates to do some situational judgement test practice to try and meet this hidden requirement.
It is, however, important to keep in mind that many of them are custom-made for an industry or company, familiarizing yourself with situational judgement test examples will be vital so that you won’t be caught off guard.
Also, here are the things that your potential employers will see in your Situational Judgement Test results:
- Your overall score
- Your individual competency scores
- How you compare to others taking the test
Through the use of a situational test, your potential employer can see detailed information on your test and how you scored.
F.A.Q.
Most of the time there is no Situational Judgement Test time limit. Your answer should thus be carefully considered and not an impulsive answer. You should take into consideration the specific needs of your prospective employer.
It is advisable to achieve an 80% on your SJT. Consider that your score will be compared to your competitors. The score you get will represent how well you fit in with the employer’s company culture. If your score is high you will probably be a good fit for your new job.
The situations featured on Situational Judgement Tests typically ask you to resolve a given hypothetical conflict. Nevertheless, the scenarios are based on common workplace conflicts. You will be asked to select the method of action you believe is best. You will be given several options.
The right response is the response your potential employer is after. Prior to sitting your Situational Judgement Test you should consider the type of person or behavior the job you are applying for will demand. This might help you find the best answer.
You will likely find between 25-50 scenarios on your Situational Judgement Test assessment. Once you read through a scenario you will need to find the most (or least) appropriate response. Or, you many need to rank the response according to how effective they are.
How to Perform Well in Situational Judgement Tests
#1. Practice on SJTs
Practice on as many Situational Judgement Tests as you can prior to sitting your real assessment. This will help you become familiar with the general format of the questions and the nature of the responses that are needed.
#2. Study the answers
Go over the answers to the practice tests you take. Reviewing your solutions is a great way to learn.
#3. Understand the mechanics of your answers
Try to isolate patterns in your responses. Are you a team leader who likes to take charge, or are you a team player who prefers to go along with the majority? These are the types of personality traits that STJs are created to identify. By practicing questions prior to taking the real test you can learn key lessons and avoid making glaring mistakes in your real test.
#4. Know what role you are applying for
Think about the company role you are applying for and what sort of characteristics they are likely to be looking for in a candidate. Situational Judgement Tests are typically tailored to specific organizations, so considering what type of people the organization you are applying to is likely to be seeking to employ can help you understand the rationale behind their test questions.
#5. Use resources from professionals
Practice situational judgement questions using resources written by qualified individuals, such as those produced by PrepTerminal. By practicing questions written by experts you will gain a true understanding of what your real exam will look like.
How Prepterminal Can Help With the SJT
As shown above, the situational judgement test is a rather tough test to get through, and for good reason. Firstly, because there is no clear indication as to which is the correct answer for each SJT question and secondly because companies can change and modify it to their liking – making sure that the answer sets are unique to them.
Our comprehensive Situational Judgement Test Prep Course, is designed by psychometric experts and test design professionals – we make sure you are ready to handle all SJT test challenges. Our prep course has study guides, video guides, practice questions, and full practice tests that contain all of the subjects, questions, and question formats that will appear in the actual SJT test. Enroll now!
*Note: SJT and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Situational Judgement Tests: Guide & Free SJT Practice Test (2023)
Last updated 22/02/2023
A Situational Judgement Test, also known as an SJT, features a series of scenarios that you may encounter in a place of work and presents you with questions to see how you’ll react. The scenarios are descriptions of a work problem or critical situation that relates to the job you are applying for.
Situational Judgement Tests measure effectiveness in relation to elements of social functioning, including interpersonal skills, conflict management, negotiation skills, problem-solving ability, cultural awareness, and enabling teamwork. SJTs are often used as measures of leadership and managerial proficiencies.
Given the fact that there is no clear indication on which is the right answer for each SJT question and given that companies can change the test to fit their specific needs, it is highly difficult for test-takers to know how to approach this exam. That is where our team of Situational Judgement Test experts at PrepTerminal come in.
PrepTerminal’s Situational Judgement Test Prep Course features comprehensive study guides, video guides, practice questions, full practice tests, and more.
Take a Free Practice Situational Judgement Test
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Question 1 of 10
1. Question
You work in an electronics store. While going about your day, a customer shows up and asks that you show him to the laptop models that are available. After going through the items, he takes an interest in an expensive model which is on sale and tells you that he will return the following week once he receives his salary. Unfortunately, the sale ends in two days.
A Thank the customer for their interest but mention that the sale will end soon. B Tell the customer of the sale but assure them that there are other cheaper models with near-similar specs that they can choose from during the sale. C Thank the customer for their interest and tell them that you look forward to their return. Do not mention the sale however. D Tell the customer of the sale and encourage them to make an earlier purchase if possible so that they can take advantage of the sale. CorrectIncorrect -
Question 2 of 10
2. Question
You work on inbound calls for a famous tech support company. You pick up a call from a customer that sounds highly annoyed, if not already irate, and immediately says that he has been waiting to speak with a customer representative for almost half an hour now.
A Apologize then immediately ask what issue or problem he is experiencing. B Apologize to the customer for the wait and suggest that he attempts his calls during non-peak hours so that his inquiries will be tended to promptly. C Apologize to the customer for the long wait and assure them that you are fully committed to resolving their issues or inquiries before asking about the problem that they are encountering D Apologize to the customer and tell him that you understand what he feels but mention that talking with that attitude will get you nowhere. CorrectIncorrect -
Question 3 of 10
3. Question
As you’re about to enjoy your lunch so that you can meet up with an important client of yours, a coworker comes up to you and asks you if you could help them as they couldn’t get their computer unit to work for some reason.
A Take a moment of your time to help them get their computer to work. B Explain to your coworker that you have an important meeting to go to and you really need to eat your lunch. C Have someone else assist your coworker with their computer problems since if they can’t fix it themselves then how much better can you do? D Tell your coworker to contact the IT officer of the officer to check their computer instead. CorrectIncorrect -
Question 4 of 10
4. Question
You are a new hire of a company. Upon being given your workstation, you discover that the program that you use for work is that of a newer version and thus has a lot of changes and features that you are not familiar with. Although you want to ask your coworkers for help, they all seem very busy with their own tasks.
A Try to work as normally as you can with only the features that you are familiar with. B Try to work on your tasks, only ask for help when something bad happens or you encounter an error or activate a feature that you are not familiar with. C Request the help of a more experienced coworker for a quick crash course on the software. D Ask your manager or supervisor if they can provide a manual on the software because you are not familiar with the newer features of the program. CorrectIncorrect -
Question 5 of 10
5. Question
Your company managed to secure a huge contract with a well-known client to make their newest flagship product. A few weeks later, the client suddenly sends you an updated design and additional instructions on how their product should be made after they discovered a major flaw in the initial design. When asked, they state that they intend to keep the original release date of the product. Although this seems feasible since you are still at the early stages of production, this would require your employees to work extra hours to make up for the lost progress, something that they may not be happy about.
A Tell your employees of this development but assure them that they will be properly compensated for their work. B Contact the client and ask if they can give an extension to the project to make up for the lost progress. C Tell your employees of this development and say that you can’t do anything about it. D Recommend to your company that that part of the production be outsourced. CorrectIncorrect -
Question 6 of 10
6. Question
An employee approached you with a situation. Apparently, a new client that they had managed to secure a contract with has yet to pay the invoice that was sent to them despite the successful delivery of products to them in addition to the services rendered for them. Upon contacting one of the managers personally, they apologize and promises to settle their arrears soon. When pressed for more details, they confess that they are experiencing financial troubles as of late and may be unable to pay their obligations to your company immediately.
A Pressure them into paying and warn them that there will be legal repercussions if they delay payment even more. B Go to your legal team and see if you can pressure the client into paying. C Offer to make a new invoice where you separate the payment for the products and services so that it will be easier for them to pay. D Tell them that you hope that they’ll get out of their financial troubles soon, and make a mental note to tell all your employees never do business with this client again. CorrectIncorrect -
Question 7 of 10
7. Question
You and your team managed to catch the interest of a potential client that could give your company fame if you manage to impress him with a good sales pitch. As a result, you had booked the conference room of your company for you and your team to use for the pitch. However, due to a glitch in the system, the conference room was double booked. Another team had also booked the conference room but with a client of lesser renown. Both meetings are scheduled on the same day and on the same hour, what should you do?
A Let go of the booking of the conference room, find a better place to do your sales pitch. B Tell the other team to find another conference room or to let you use the conference room first as your client has higher priority than theirs. C Allow the other team to do their presentation or sales pitch first. This will allow you more time to prepare and perhaps invite the client to lunch first to get on their good side. D Call a meeting with the manager of the other team and see if you can come with a compromise or who can use the conference room first for their respective presentations. CorrectIncorrect -
Question 8 of 10
8. Question
You work in a construction company. As you are looking over the work that your employees have done, you notice that one of your new hires cut some materials too short. After asking your foreman about this and he revealed that the new employee has trouble with finding out how to do proper measurements.
A Have the foreman or an experienced employee take a bit of his time to teach the new hire how to measure and cut materials correctly. B Stop the new hire from doing his current task and have him do something else. C Have the new hire stop what he’s doing and have him go through a training course until he knows how to properly do things. D Scold the new hire and warn him not to make any more mistakes or else you’ll have his salary deducted from how many materials he wasted. CorrectIncorrect -
Question 9 of 10
9. Question
You work in a logistics company. One day, one of your clerks approached you and asked if you could let him become a truck driver of the company as he’s gotten tired of sitting in an office all day processing papers and orders. Although you’re inclined to let him do so, he has been one of your most reliable clerks for a number of years now.
A Tell him that although he may find his tasks monotonous, he actually contributes greatly to the company and that he should stay as a clerk. B Allow him to try and be a truck driver but tell him that he will need to prove that he’s qualified for the job. C Allow him to become a truck driver but request for him to wait until you can find someone to take over his position. D Discourage him from doing so by pointing out that he doesn’t even have the necessary training or experience for the job. CorrectIncorrect -
Question 10 of 10
10. Question
You are tasked with finding who can be promoted from the ranks to fill the position of senior marketing agent after the previous employee finally decided to retire. You’ve tasked your assistant to make a shortlist of those who meet your requirements. Upon being given the list, you see that only two people got in. One is a rather new employee but has been bringing in a lot of long-term clients while the other is an experienced employee that only brings in short-term clients but is able to sell contracts at higher prices, leading to more profits in the short-term. When you asked your assistant on what separates these two even more, they stated that the new employee is friendly and popular with the staff while the older one has a lot of enemies in the company with how standoffish and cocky their attitude is.
A Choose to promote the new employee. Although their contracts and clients do not pay as much as the experienced one, at least you’ll be able to keep good morale in the office. B Choose to promote the experienced employee. Sure, the staff might not like it, but you trust that their professionalism will not let their feelings get in the way of their work. C Choose to do an evaluation of their performance for the next month, promote whoever does better than the other. D See if you can find someone else that’s better by posting the vacant position on job sites, allowing you to show impartiality between the two employees. CorrectIncorrect
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